Now is the time to put maximum pressure on Bank of America to step up their efforts. They need to be working closely with Francesca to refinance the mortgage, and they need to do this NOW, after months of foot-dragging. Please click on the following email addresses to send your DIRECT MESSAGE to BoA, and feel free to personalize the suggested message as you see fit. Don't forget, after you've done so, spread the word! If we can get a hundred fans and friends to email, we can get a thousand. Your email makes a difference!
Dear Mr./Ms. _____,
I am writing to express my outrage at Bank of America for failing to assist Francesca Lia Block with her homeowner's loan modification. Ms. Block, a highly-regarded author and single mother of two, has been trying for over a year to work with your bank on getting her loan modified, and during that time (and indeed, for the four-and-a-half years during which she has held the mortgage), she has not missed a single payment. She has repeatedly mailed packages of requested information, made phone calls, filled out paperwork, and been reassured again and again that your employees could help—only to be treated disrespectfully and ultimately ignored completely. Is stonewalling your most valued clients how you do business?
As a friend of Ms. Block's, I am unbelievably disappointed in your failure to work with her. Do you not realize that a foreclosure will cost you money, and that by losing her, you would be losing a loyal, reliable customer? Recently your bank has been in the news, under media scrutiny for its repeated failure to help consumers access the federal bailout funds to which they are entitled. I believe it would go a long way toward restoring your public image if you were to work with a homeowner who has been trying to work with you, in good faith, for many months now. I urge you to reconsider your treatment of Ms. Block, and to work with her immediately on coming up with a solid solution so that she and her family will be able to keep their home.