My main complaints against Bank of America are:
INEFFICIENCY IN PROCESSING LOAN MOD PACKAGE, HAD TO RESEND NUMEROUS DOCUMENTS NUMEROUS TIMES
NEVER TOLD ME I WAS NOT ELIGIBLE FOR PROGRAM WHEN I APPLIED (ESTATE OF)
HAVE STILL NOT CONTACTED ME TO SAY MOD REJECTED (SINCE JUNE, 2011)
HAVE CHANGED PHONE NUMBER OF MY CONTACT PERSON SO I CANNOT REACH HIM. HE DOES NOT RESPOND TO MY EMAILS EITHER. HE TOLD ME THERE WAS AN ALTERNATIVE FOR ME BUT I WAS TOLD BY OTHERS THAT THIS WAS NOT TRUE. THEN TOLD BY SOMEONE ELSE THAT IT WAS BUT NO ONE COULD DIRECT ME TO CORRECT DEPT.
EXTREMELY RUDE SUPERVISOR WHO TOLD ME THE HOUSE IS NOT MINE AND THAT “YOUR MOTHER IS DEAD”
NO WAY TO MOVE FW. WITH ANOTHER TYPE OF IN HOUSE OR TRADITIONAL LOAN MODIFICATION OR ANY OTHER OPTION. I HAVE BEEN TRYING FOR ONE YEAR.
LETTER I SENT TO BANK:
December 19, 2011
To Whom It May Concern:
I, a working well-known author of over twenty published books (www.francescaliablock.com) and a single mom with good credit and an up-to-date mortgage for an over-encumbered property (that has declined due to current market conditions and the recession), respectfully ask your help with a modification at a fair market rate. I have been told I must first assume the loan that was originally in my late mother’s name, although I have always been on title and have made all the payments from the beginning and I believe this packet includes all the materials requested in order to do so.
In August of 2007 my mother and I purchased my home in Culver City CA 90230 using two Countrywide loans (30 year fixed interest only 7.25% interest rate and interest only 3.25% interest rate.) My mother, Jill (Gilda) Block signed for the loans and I assisted her with the down payment and have made all subsequent payments before and after her passing. I was also on title as Joint Tenant. In Sept. 2008 my mom was diagnosed with bladder cancer, that had metastasized to her colon, and she passed away as a result in September 2010. After her death, I became the sole titleholder of the property. Notice of my mother’s death was recorded in the real property records per the attached Affidavit, to which her death certificate is also attached.
In January, 2010 I also developed a spontaneous perforated retina and underwent emergency surgery. During my recovery I lost some work and due to the above hardships (my mother’s cancer and my eye), my income was lower. In spite of this I was able to keep up all of my payments to Bank of America on time. I am now back on my feet with a three-book contract from Henry Holt publishers as well as many other teaching and writing projects.
I ask in good faith (proven by four and a half years of mortgage payment stubs and the new roofing, wiring, plumbing, dry-walling etc. I have put into the house) that you give this responsible customer the opportunity to assume the loan and then pursue a modification so that we may all avoid the ensuing costs (financial for you, emotional for me and my two children) of foreclosure.
Francesca Lia Block
IRS form 4506 T
Identity Affidavit notarized
1099’s (minimal as I am mostly self employed)
2008-2010 personal tax returns
Bank /Asset statements Chase, ING, Merrill Lynch, Adams Express, PayPal
Property tax statement
Original Deed of Trust
Sale Escrow Instructions
Death Certificate, Jill (Gilda) Block
Affidavit—Death of Joint Tenant